At Harvey Animal Hospital, we value our patients’ time and are committed to making appointments available to those who need care. Because appointment times are reserved specifically for each patient, we have established the following cancellation and deposit policy.
New Patients
A non-refundable deposit is required at the time of booking for all new patients. This deposit secures your appointment time and helps ensure that reserved appointments are kept.
We have implemented this policy because we have experienced an increasing number of appointments being scheduled and subsequently canceled or missed. When an appointment is canceled, especially on short notice, we often don’t have an opportunity to see another patient who needs care.
Deposits are non-refundable, including in the event of cancellation, rescheduling, or failure to attend the scheduled appointment.
Established Patients
Established patients are not routinely required to provide a deposit when scheduling an appointment. However, if a patient repeatedly cancels, reschedules, or misses appointments, we reserve the right to require a non-refundable deposit for future appointments.
This requirement may be applied when excessive cancellations or rescheduling make it difficult for us to offer that appointment time to another patient who needs care.
Once a deposit requirement has been placed on an established patient, the deposit will be required to secure future appointments and will be subject to the same non-refundable terms.
Why We Have This Policy
Our appointment schedule represents time that has been specifically reserved for you. When a patient cancels or repeatedly reschedules, that time may go unused and another patient who could have benefited from that appointment may be turned away.
We understand that unexpected circumstances can happen, and we will always strive to be reasonable when circumstances genuinely warrant an exception. However, we cannot accommodate repeated cancellations, rescheduling, or missed appointments without appropriate measures in place.
By scheduling an appointment with Harvey Animal Hospital, you acknowledge and agree to this Cancellation & Appointment Deposit Policy.
Thank you for respecting our time, our staff, and, most importantly, the patients who rely on us for care.
At Harvey Memorial Animal Hospital, your pet is our priority. If you have any questions, don't hesitate to call our team at (313) 882-3026, or you can email us at [email protected]. Our staff would love to talk with you!